Hotels

AI Booking System for Hotels — Never Miss a Reservation

Name: Skaala
Address: Husarvikstorget 4, Stockholm, Stockholms län, 115 47, SE
Telephone: +46 70 410 94 40
Price range: $29-$149/month

Never miss a room booking again. According to TransUnion (2024), nearly 80% of consumers consider phone important for business communication. Skaala's AI answering service handles reservations, answers guest questions about facilities and rates, and takes special requests — a virtual receptionist for hotels available 24/7. According to SumGenius AI (2025), AI customer service returns $3.50 per $1 invested.

The reception-desk problem

Direct bookings call when reception is checking guests in.

Boutique hotels lose 20–30% of direct phone bookings because reception is at the desk with another guest. Those callers go to OTAs at 15% commission.

Calls Skaala already handles

Real callers, real next steps.

Every call gets a named outcome — booking, transfer, summary, or callback task. No voicemail. No guessing.

Marcus W.Friday 16:18

Suite for anniversary, late-November weekend, sea view requested

Skaala

Skaala checked availability, offered 2 suites, captured preferences

Outcome

Direct booking · upgrade noted · reception briefed for arrival

Linnea N.Tuesday 21:40

Group of 8, wedding party, June dates, breakfast included

Skaala

Skaala captured group size + dates, transferred to GM next morning

Outcome

Pre-call brief delivered · GM called back with custom rate

Erik P.Sunday 09:30

Cancel arrival tomorrow, family emergency, asking about policy

Skaala

Skaala explained policy, processed cancellation per house rules

Outcome

Cancellation logged · room released · OTA channels updated

Karin E.Saturday 15:55

Restaurant reservation for in-house guests, table for 4 at 19:30

Skaala

Skaala booked the restaurant, linked to room, notified F&B

Outcome

Restaurant booking · F&B prep · in-room note for guest

15 minutes from forward to first call

Live in three steps.

Forward your line, plug in the calendar, approve the script. Skaala answers the next call.

015 min

Forward the reception line

Skaala answers when the desk is with another guest or after hours.

025 min

Connect PMS + booking engine

Plug in Mews, Cloudbeds, Cluster, or your in-house PMS.

035 min

Approve rates and policies

Skaala only quotes from approved rate plans, cancellation rules, and add-ons.

What Skaala does for Hotels

Room Booking & Availability

The AI checks room availability in real-time and books the right room type based on guest needs, dates, and budget.

Multilingual Guest Service

Responds in Swedish, Norwegian, and English — perfect for hotels with international guests. Unlimited calls included.

Special Requests & Add-Ons

Handles requests for late checkouts, extra beds, restaurant reservations, and transfer services automatically.

Group & Conference Bookings

Collects all details for groups and conferences — room count, meeting rooms, catering, and AV equipment.

What it costs

Cheaper than the call you're about to miss.

$29

Per month

One direct booking saves more in OTA commission.

24/7

Reception desk

Evening enquiries and weekend bookings stop hitting voicemail.

<3s

Pickup

Faster than the OTA your guest just opened.

PricingFrom $29/mo · 7-day free trial · Works with Mews, Cloudbeds, Cluster

Start free trial

Frequently Asked Questions

Answers to common questions

The AI checks room availability in real-time and books based on guest needs — room type, number of nights, guest count, and budget. It also handles special requests like ocean view, high floor, or accessibility features. Booking confirmation is sent automatically via SMS. According to Dialzara (2025), 85% of callers whose call goes unanswered will not call back — for a hotel, every missed call could be a lost booking.

Stop paying OTA commission on calls you could've answered.

Forward your reception line for 7 days. See direct bookings, group enquiries, and in-house service requests land while you check guests in.

7-day free trialCancel anytime

AI phone answering for hotels

The 23:00 call about late check-in. Skaala picks up while the night manager changes linen.

Nordic hotels — especially small and mid-sized — rarely have full reception staff 24/7. Late check-ins, guest requests, cancellations and room queries arrive when reception is least available. Skaala takes calls, defers to your PMS for room status, and hands off to night manager on urgent issues. We do NOT claim direct API integration with Mews, Cloudbeds, OnlineSolutions PMS, Roompricer or Hotelliers — most Nordic hotel PMS systems have no open API today.

Nordic boutique hotel lobby with warm lighting — While the night manager works, Skaala takes the next call.

A late-night call

Bergen boutique hotel, Friday 23:14

Guest with Booking.com reservation calls about late arrival.

Skaala AIHi, you've reached Bergen Boutique. AI receptionist.
CallerMy flight is delayed, I land at 00:30. Still ok?
Skaala AII'll send SMS with door code and key instructions. What name?

Outcome

Late check-in handled, SMS with code sent, room-spec question routed to night manager.

Skeptical questions, honest answers

Q1Does it integrate with Mews / Cloudbeds / OnlineSolutions?

No direct API today. Structured guest request goes to inbox or night manager.

Q2OTA integration?

No direct OTA connection. Booking modifications via OTA portal.

Tools hotels use

Honest picture.

Google Calendar / Microsoft 365

Supported

For meeting rooms, events.

Mews / Cloudbeds / OnlineSolutions / Roompricer / Hotelliers

Summary-only

No direct API.

Booking.com / Expedia / Hotels.com

Manual

Via OTA portal.

Stripe

Supported

Conference deposits.

Hotel rules and GDPR

What applies.

Guest safety

Emergencies transfer to night manager or 112.

GDPR / DPA

EU storage, configurable retention.

Consumer law

Cancellation rules clear in SMS.

What does a Friday-night missed call cost?

Math.

Average room rate	1 200–2 800 NOK/night	City 4 000+, rural 800.
After-hours missed calls	35–60%	Reception unstaffed.
Direct booking saves OTA commission	12–18%	Booking.com / Expedia commission.
Skaala Essentials	299 NOK/mo	Break-even at 0.15 recovered direct bookings.

Use /en/resources/tools/tapte-anrop-kalkulator.

What the AI says

Lines.

Open

"You've reached [Hotel]. AI receptionist."

Late check-in

"I'll SMS you the door code and key instructions."

Room spec

"I'll have the night manager confirm by [time]."

Emergency transfer

"For your safety I'll connect you to the night manager now."

When the AI hands over

Triggers.

Safety emergency

Transfer to night manager + 112 reference.

Medical emergency

Redirect 113 / 116 117, alert manager.

Room upgrade or special request

Task to night manager.

Guest asks for human

Transfer or callback.

What Skaala does NOT do

What AI doesn't do.

No direct PMS actions

Night manager handles.

No OTA booking changes

Via OTA portal.

No dynamic pricing

Only configured rates.

No safety assessment

Triages on objective signs.

Where to go next

Skaala AI receptionist

Flagship.

24/7 customer service

Why round-the-clock matters for hotels.

Missed-call calculator

Your hotel's loss.

Pricing

From $29/mo.

Workflows for this industry

Specific call flows the AI handles end-to-end — from first ring to SMS confirmation.

Hotel · Room booking

Room booking

The AI receptionist takes room calls, checks PMS availability, handles late check-in, and lets the front desk focus on the guest at the counter.

Open workflow

Features and benefits

Room Booking & Availability — The AI checks room availability in real-time and books the right room type based on guest needs, dates, and budget.
Multilingual Guest Service — Responds in Swedish, Norwegian, and English — perfect for hotels with international guests. Unlimited calls included.
Special Requests & Add-Ons — Handles requests for late checkouts, extra beds, restaurant reservations, and transfer services automatically.
Group & Conference Bookings — Collects all details for groups and conferences — room count, meeting rooms, catering, and AV equipment.

Ready to try it? Create your AI receptionist free or view plans from $29/mo.

AI Booking System for Hotels — Never Miss a Reservation

AI Booking System for Hotels — Never Miss a Reservation

Direct bookings call when reception is checking guests in.

Real callers, real next steps.