Hotel Tinget — Focus on the guest experience, not the phone
How a boutique hotel reclaimed its breakfast peace and never misses a booking
The phone used to ring in the middle of breakfast. Now Skaala handles bookings and the most common questions — so we can focus on our guests.
The Challenge
Hotel Tinget is a charming boutique hotel where the guest experience is everything. But with a small staff, it was nearly impossible to both serve breakfast and answer the phone. Calls came in clusters — often right during breakfast or at check-in — and were about the same things: “Is there availability next weekend?”, “How late can we check in?”, “Do you accept pets?”. Jesper Grönroos, the hotel’s owner, found himself repeatedly choosing between the guest standing in front of him and the phone ringing on the counter. Missed calls meant missed bookings and potentially lost revenue.
The Solution
With Skaala’s AI receptionist, Hotel Tinget got an AI receptionist that never takes a break. The AI answers incoming calls with the hotel’s tone of voice, handles common questions about availability, check-in times, facilities, and pet policies, and can take bookings directly. Guests who call get fast, accurate answers without having to wait. When the AI encounters a question that requires a human touch, it transfers the call to Jesper or the staff with a summary of what the guest needs.
The Results
The change was felt immediately. Breakfast service is now undisturbed — staff can give guests their full attention. The most common questions are handled automatically, saving hours every week. Bookings flow in around the clock, including late evenings and early mornings when international guests often search. Jesper describes it as having gained an extra receptionist who never needs to sleep.
100%
Undisturbed breakfast service
24/7
Booking management
3h+
Time saved per week
Frequently Asked Questions
Can Skaala handle hotel bookings?
How does the AI handle unique hotel rules like pet policies?
Is it suitable for small boutique hotels?
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