Everything you need to know

Skaala is an AI-powered receptionist and phone answering service for small businesses. It answers calls around the clock, books appointments, manages customer relationships, and integrates with your existing tools — all without hiring additional staff.

Skaala uses advanced voice AI to understand and respond to incoming calls naturally. When someone calls, the AI answers, identifies the purpose, books appointments, or transfers to the right person — just like a human receptionist.

You can be up and running in under 10 minutes. Create an account, configure your AI receptionist through our guided setup, and connect your phone number. No technical expertise required.

Skaala supports over 30 languages, including Swedish, Norwegian, English, Finnish, Danish, German, French, and Spanish. The AI can even switch languages mid-call based on the caller.

Skaala is designed for small and medium-sized businesses across many industries: hair salons, dentists, veterinarians, tradespeople, restaurants, law firms, real estate agencies, hotels, auto repair shops, and many more.

Skaala comes in two plans: Solo from $99/mo with 200 minutes, and Scale from $149/mo with 600 minutes. Both plans include all core features.

Yes, all plans include a 14-day free trial. No credit card required to get started. You can test all features risk-free.

You are billed monthly in advance. There is no commitment period, and you can upgrade, downgrade, or cancel at any time.

Absolutely. There is no commitment period or cancellation notice required. You can cancel your subscription with one click, and it remains active until the end of the current billing period.

If you exceed your included minutes, you are charged a transparent per-minute rate: $0.15/min on Solo and $0.06/min on Scale. You receive notifications as you approach your limit.

Yes, Skaala integrates with Google Calendar and Microsoft Outlook to automatically book, reschedule, and cancel appointments based on your availability. Customers receive confirmation via SMS or email.

Yes, Skaala has built-in CRM management that automatically registers new contacts, logs call history, and updates customer profiles. You can also integrate with external CRM systems.

Yes, all calls can be recorded and transcribed for quality assurance and training. You can enable or disable recording in the settings. All storage complies with GDPR.

Absolutely. You can configure rules for when the AI should transfer calls — for example, for urgent matters, VIP customers, or when the caller requests it. The transfer happens seamlessly.

Yes, you get detailed analytics across all calls: call volume, average call duration, most common topics, customer sentiment, and conversion rate. Everything in an easy-to-use dashboard.

Skaala offers direct integration with Google Calendar, Microsoft Outlook, popular CRM systems, and over 5,000 apps via Zapier. We also have a REST API for custom integrations.

Yes, you can either keep your existing number through call forwarding or get a new local number from Skaala. We help you through the entire process.

All data is encrypted both in transit (TLS 1.3) and at rest (AES-256). We store data within the EU in compliance with GDPR. We conduct regular security audits and never share your data with third parties.

We target 99.9% uptime. Our infrastructure is built on redundant cloud servers with automatic failover. If a call cannot be answered by the AI, it is automatically forwarded to your backup number.