Rehabkliniken — The voice that never retires
How a rehabilitation clinic let their receptionist’s voice live on through AI
Our human receptionist is retiring, but her voice continues answering the phone with Skaala.
The Challenge
Rehabkliniken faced a transition that many small businesses recognize: their beloved receptionist was retiring. She had been the clinic’s voice for over 15 years — patients recognized her instantly and felt at ease. Replacing her with a new person meant not just recruitment and training, but also the risk of losing the personal touch patients valued. Anders Dahlstrand, the clinic manager, wanted a solution that preserved that sense of continuity and comfort.
The Solution
Together with Skaala, Rehabkliniken created something unique: they used the receptionist’s voice to train the AI agent. With Skaala’s voice cloning technology, they preserved her warm, recognizable tone. Now when patients call, they hear the same voice as always — but behind it sits an AI that handles bookings, answers questions about hours and treatments, and ensures no call is missed. The transition was seamless: many patients haven’t even noticed the difference.
The Results
Rehabkliniken achieved both continuity and modernization at once. Patients are greeted by a voice they recognize and trust. Bookings are handled around the clock, including evenings when many patients prefer to call. Staff at the clinic can focus entirely on care and treatment. The retired receptionist is proud that her voice continues helping patients — even after retirement.
100%
Voice continuity
15+
Years of recognition
0
Missed calls
Frequently Asked Questions
Can you use your own voice with Skaala?
Does it work for healthcare clinics with sensitive patient data?
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