Tuesday 14:08
Erik P.
Lower back pain from yesterday's deadlift, two-week deadline
Skaala
Skaala captured injury type, offered next-day assessment slot
Assessment booked Wednesday 09:00 · pre-visit form sent
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Physiotherapy Clinics
AI Booking System for Physiotherapy — Focus on Treatment
You're treating a patient — and the phone rings again. According to Curogram (2025), medical no-show rates range from 5–30%, with each missed appointment costing approximately $200. Skaala's AI phone answering handles booking, rescheduling, and treatment questions — a virtual receptionist for physiotherapy clinics.
The treatment-room problem
Patients call about back pain while you're treating someone else's.
Physio clinics miss 30–40% of inbound calls during sessions. Hands-on therapy means the phone goes to voicemail — and most pain-driven callers won't leave one.
Real callers, real next steps.
Every call gets a named outcome — booking, transfer, summary, or callback task. No voicemail. No guessing.
Thursday 18:22
Anna B.
Post-knee-surgery rehab, surgeon referral form ready
Skaala
Skaala asked surgery date, booked initial consult + follow-ups
Consult booked · 6-session package quoted · referral uploaded
Saturday 10:55
Marcus W.
Reschedule weekly Pilates from Tuesday to Thursday evening
Skaala
Skaala moved the slot, kept the assigned therapist
Calendar updated · SMS confirmation · class roster updated
Monday 19:30
Hannah R.
Insurance question — does the clinic accept Lansforsakringar?
Skaala
Skaala answered from your approved insurance list, booked consult
Insurance confirmed · consult booked · billing pre-flagged
Live in three steps.
Forward your line, plug in the calendar, approve the script. Skaala answers the next call.
15 minutes from forward to first call
Forward the clinic line
5 minSkaala answers when therapists are with patients or between sessions.
Connect your booking platform
5 minWorks with Cliniko, SimplePractice, Frenda, Lifecare, or your own system.
Approve assessment scripts
5 minSkaala asks the intake questions you've approved per condition type.
What Skaala does for Physiotherapy Clinics
Treatment Series Management
The AI books entire treatment series — 10 sessions at the right intervals. Patients don't need to call for each new appointment.
Referral Handling
Receives referrals from doctors and books new patients with the right practitioner based on diagnosis and specialization.
Home Exercise Reminders
The AI sends reminders about home exercises between sessions — improving treatment outcomes and patient engagement.
Easy Rescheduling
Patients can easily reschedule or cancel by phone. According to Dialog Health (2025), SMS reminders reduce no-shows by 38%. The AI fills gaps with patients from the waitlist.
Cheaper than the call you're about to miss.
- Per month
- $60
- One booked rehab package pays for several months.
- Booking desk
- 24/7
- Evening pain calls don't wait until tomorrow morning.
- Pickup
- <3s
- Faster than rebooking through the patient portal.
$60/mo · 7-day free trial · Works with Cliniko, SimplePractice, Frenda
Start free trialFrequently Asked Questions
Answers to common questions
The AI books entire treatment series at once — for example, 10 sessions one week apart. Patients don't need to call back for each appointment, and the schedule is optimized to minimize gaps. If a session needs to move, the AI adjusts the remaining series automatically. According to Inshalytics (2025), automated appointment reminders reduce no-shows by 30–40%, which is especially important for long treatment series.
Take the patient. Skaala takes the call.
Forward the clinic line for 7 days. See rehab assessments, recurring rebookings, and insurance enquiries land between sessions.