An AI receptionist that serves guests in 70+ languages 24/7
An AI receptionist that servesguests in 70+ languages 24/7
Hotels receive calls from guests around the world, around the clock. Skaala answers inquiries about room availability, rates, and amenities in the guest's own language -- and can book the room directly during the call.
- Answers guest calls in 70+ languages
- Handles room inquiries and bookings
- Available 24/7, including overnight
The hospitality industry is unique in its need for multilingual, around-the-clock service. Guests call from every time zone, in many different languages, with questions ranging from room inquiries to concierge requests. For many hotels, especially small and mid-size properties, staffing the front desk 24/7 with multilingual personnel is economically impossible. Skaala solves this by offering an intelligent receptionist that speaks over 70 languages and is available 24/7.
Designed for the hospitality industry
Multilingual guest service around the clock
The AI speaks over 70 languages with native-level quality, which is critical for hotels hosting international guests. Whether the guest speaks Japanese, French, or Arabic, they get a personalized and professional experience.
Room inquiries and direct booking
The AI can answer detailed questions about room types, rates, availability, and amenities, and complete the booking directly during the call. For complex inquiries like group bookings or conference packages, the AI collects relevant information and escalates to the reservations team.
Concierge service and local recommendations
The AI acts as a digital concierge, providing recommendations for restaurants, attractions, transportation, and activities in the local area. Guests get relevant local information 24/7, even when no staff are available.
In-stay service and issue resolution
Guests already staying at the hotel can call the AI to order room service, report room issues, request extra towels, or ask about checkout times. Service requests are automatically routed to the right department -- housekeeping, maintenance, or front desk.
Frequently Asked Questions
Answers to common questions
Skaala's AI supports over 70 languages with native-level quality. The system automatically detects which language the guest speaks and responds in the same language. For hotels with international clientele, this means every guest gets personalized service in their own language, 24/7, without requiring multilingual staff.
Learn more about AI for hotels
Hotels