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Template • Phone script

Phone Script Template for Restaurants — bookings, deposits, allergens

Complete phone script template for restaurants: table booking, allergies, large parties, and deposits.

Restaurant phone script

Step 1 — Greeting

'Hello, this is [Restaurant]. How can I help?'

Step 2 — Categorise

  1. Booking → Step 3.
  2. Allergy/menu → Step 6.
  3. Reschedule/cancel → Step 7.

Step 3 — Booking

  1. Party size, day, time, occasion, allergies.

Step 4 — Confirm

  1. Offer two times; capture phone and name.

Step 5 — Deposit for large parties

  1. 6+ or weekend: Stripe link for deposit.

Step 6 — Allergens and menu

  1. Vegan, gluten, lactose — flag to the kitchen.

Step 7 — Reschedule/cancel

  1. Explain deposit rules.

Step 8 — Close

'SMS confirmation incoming.'

Slik tilpasser du manuset for din restaurant

  • Replace names, hours, deposit values.
  • Drop deposit step if unused.
  • Add zone selection if needed.

Hva manuset ikke erstatter

Phone-based allergy notes don't replace kitchen responsibility. Always confirm at arrival.

Neste skritt med Skaala

Skaala's AI receptionist handles bookings 24/7.

Frequently asked questions

Can the AI sync with my booking system?

Skaala has its own calendar; mirrors via Zapier in many cases.

What about non-English speakers?

The AI switches language automatically.

What does it cost?

Template is free. AI receptionist from $29/mo.

Related resources

By Skaala editorialLast updated: