Template • Phone script
Phone Script Template for Hair Salons — copy and adapt
A complete phone script template you can copy and adapt for your own salon. Covers greeting, qualification, booking, deposit, rescheduling, and closing. Works for human receptionists and AI agents alike.
Hair salon phone script
Step 1 — Greeting
'Hello, this is [Salon name]. You're speaking with [name]. How can I help?'
Step 2 — Qualify
- New booking → Step 3.
- Reschedule / cancel → Step 5.
- General question → answer, propose a booking.
Step 3 — Book
- 'What service?'
- 'Have you been with us before?'
- 'Which day works best?'
- Offer two concrete options.
Step 4 — Confirm + deposit
- 'Booked [service] on [date] at [time]. SMS confirmation incoming.'
- 'A $X deposit secures the slot — you'll get an SMS with a payment link.'
Step 5 — Reschedule / cancel
- Offer two options for reschedule.
- Confirm cancellation, explain deposit policy.
Step 6 — General Q&A
- Hours, prices, parking — keep it short.
Step 7 — Close
'Anything else? See you on [date].'
Slik tilpasser du manuset for din egen salong
- Replace [Salon name] and price values with your own.
- Drop the deposit step if you don't use deposits.
- Adjust tone to match your brand.
- For AI: paste into the playbook field in the dashboard.
Hva dette manuset ikke erstatter
This script isn't a legal contract. Cancellation and deposit rules must live in your salon's terms. Recording requires caller consent in many jurisdictions.
Neste skritt med Skaala
Skaala's AI receptionist can run this script 24/7 — set up in 15 minutes.
Frequently asked questions
Can I use this directly with an AI receptionist?
Yes — paste the steps into the Skaala playbook field.
Why use deposits?
They reduce no-show rates by giving the customer a financial commitment.
What if the caller doesn't speak English?
Skaala's AI supports 70+ languages and switches automatically.
By Skaala editorialLast updated: