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Template • Phone script

Phone Script Template for Dental Clinics — with emergency triage

Complete phone script for dental clinics: triage, emergency flow, routine booking, deposits, and cancellations. Works for human receptionists and AI agents.

Dental clinic phone script

Step 1 — Greeting

'Hello, this is [Clinic name]. How can I help?'

Step 2 — Triage

  1. 'Are you in pain right now?'
  2. YES → Step 3.
  3. NO → Step 4.

Step 3 — Emergency

  1. Pain scale 1–10.
  2. Offer same-day slot.
  3. Refer to out-of-hours service if needed.

Step 4 — Routine booking

  1. Service, last visit, day/time.
  2. Offer two concrete options.

Step 5 — Confirm + deposit

  1. SMS confirmation; Stripe deposit link for new patients.

Step 6 — Insurance

  1. Explain claim flow per your local rules.

Step 7 — Reschedule / cancel

  1. Explain late-cancellation fee.

Step 8 — Close

'Anything else? SMS confirmation incoming.'

Slik tilpasser du manuset for din klinikk

  • Replace names, prices, out-of-hours number.
  • Adapt insurance language per region.
  • For AI: paste into the playbook field.

Hva manuset ikke erstatter

Not medical advice. Triage only determines emergency-slot routing. Verify out-of-hours referral numbers.

Neste skritt med Skaala

Skaala's AI receptionist can run this 24/7.

Frequently asked questions

How is consent handled?

The AI asks and logs consent.

Can the AI recognise existing patients?

Yes via phone number in Skaala CRM.

What does it cost?

Template is free. AI receptionist from $29/mo.

Related resources

By Skaala editorialLast updated: