Traditional systems use touch-tone menus (press 1 for sales...). Modern AI-powered systems understand spoken language, ask follow-up questions, and complete tasks like booking or payment processing during the call.
IVR uses rigid menus (press 1, press 2). AI phone systems understand natural speech and have dynamic conversations, making them far more user-friendly and capable.
Basic IVR starts at $20/month. AI-powered systems like Skaala start at 299 kr/month (~$29) and include booking, payments, and CRM integration.
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