Competitor comparison
How Skaala compares to Timma — features, pricing, and where each one fits best.
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The short answer
Timma and Skaala cover different parts of the same workflow, and many salons use both. Timma is a well-respected Nordic booking system for salons, clinics, and service businesses. It has POS integration and strong online booking. Skaala is an AI receptionist layer. The AI answers the phone, books appointments, updates CRM, and can run Stripe payments. For many salons, the two are complementary rather than competing. Use Timma for online booking, and Skaala for phone customers and the workflows around them.
Feature Comparison
| Feature | Skaala | Timma |
|---|---|---|
| AI call answering / AI-telefonsvar | Included | No — Timma is online-booking only ('puhelin ei juuri soi' = phone rings less) |
| Online booking UI for salons | Yes — built-in | Yes — Timma's core product |
| POS / payment terminal | Stripe in-app (Business) | Timma Pay 195 kr/mo + 0.99% + 0.40 kr/tx |
| Local phone number included / Lokalt nummer | 1 per team, every plan | n/a — no phone product |
| Languages / Språkstöd | Swedish + Norwegian + English + 70+ more | Swedish + Finnish (NOT Norwegian — no .no site) |
| Customer register / CRM | Yes — with contact scoring | Yes — Kundregister in base plan |
| SMS marketing | Included | Add-on 0,80 kr/SMS |
| Email reminders | Included | Included in base plan |
| Marketplace / consumer discovery | No (Skaala is not a marketplace) | Yes — listing on Timma's consumer site |
| Trial / Prøveperiode | 7-day trial (payment method at signup) | 30-day free, no commitment, cancel anytime |
| Markets / Markets served | Sweden, Norway, US, UK + 70+ languages | Sweden (timma.se) + Finland (timma.fi) only |
| Monthly price (Essential vs. entry plan) | 599 SEK/mo (Essential) | 150 kr/mo for 1 user (scales) |
Pricing and what's included
Skaala
$60/moexcl. VAT
$60/mo in the US, £50/mo in the UK, 599 SEK/mo in Sweden and 599 NOK/mo in Norway, excl. VAT
Timma
Booking system for salons and clinics — complements an AI receptionist
Public pricing snapshot
Sources and full assumptions are listed below.
Sources checked
Last verified: 2026-05-15
Timma Pro publishes pricing at timma.se/pro/pricing (verified 15 May 2026): from 150 kr/mo for 1 user, scaling by user count (1-7+ selector). The base plan includes a digital calendar, online booking, marketplace listing on Timma's consumer site, customer register, gift cards, email reminders, iOS/Android app, reports, GDPR-secure, and customer support. Add-ons: own website ('Genie') 200 kr/mo, domain 198 kr/year, SMS marketing 0.80 kr/SMS, Timma Pay terminal 195 kr/mo + 0.99% + 0.40 kr per transaction, rental chairs 60 kr/mo per business. 30-day free trial, no commitment, cancel anytime. Timma serves Sweden (timma.se) and Finland (timma.fi) — NOT Norway.
Timma explicitly markets itself as anti-phone: their pitch (a Helsinki salon quote on timma.fi) is 'puhelin ei juuri soi' (the phone barely rings now) because customers self-book online 24/7. Skaala Essential is 599 NOK/mo (50 minutes including AI phone answering) and Business is 1,499 NOK/mo; both plans include one local number per team, the AI receptionist, booking, CRM, and a 7-day trial (payment method at signup). The two products live in different parts of the customer journey — Timma eliminates the phone for online bookers; Skaala catches the calls that still come in.
Where Skaala is a sensible choice
Timma is a booking system for salons; Skaala is the AI receptionist layer that answers the phone. For many salons, they work best together — Timma for online booking, Skaala for phone customers.
Both Skaala plans include one local phone number per team. Skaala captures calls that would otherwise go to voicemail, even when the salon is fully booked at the counter.
Timma's customer records are basic. Skaala adds CRM with contact scoring and full call history — complementary even if you keep Timma as the booking core.
Skaala includes Zapier (5,000+ apps) and, on Business, Stripe phone payments, including Timma integration via Zapier if supported. More at timma.com.
Deep dive
Skaala and Timma solve different parts of the same customer journey. For many salons they are used together rather than as direct alternatives. Timma is a Nordic booking system for salons, clinics, and service businesses, with POS integration and strong online booking. It is honestly good at it. Skaala is an AI receptionist layer. The AI answers the phone, books appointments, updates the CRM, and can run Stripe payments. It works in English, Swedish, Norwegian, and 70+ other languages. Last checked 13 May 2026.
The most common combination we see is Timma as the booking core and Skaala as the phone layer. The salon keeps Timma's graphical online booking flow and POS. Skaala captures customers who call, including after hours, and books them directly. We have not independently verified Timma's current pricing as of 13 May 2026 — see timma.com. Skaala Essential is 599 NOK/mo and Business is 1,499 NOK/mo. Both include one local number per team, booking, CRM, calendar sync (Google + Outlook), Zapier (5,000+ apps), a web widget, and a 7-day trial (no lock-in when bought online). Stripe payments come with Business. See our pricing page.
Who fits Timma better as the primary choice? Salons that primarily need a solid online booking system with POS integration and a strong presence in the Nordic salon market. That is what Timma is built for. Who fits Skaala better as the primary choice? Businesses where a large share of customers call, for example for urgent appointments, reschedules, questions, or after hours. There, AI booking over the phone is valuable. The usual answer is "both", not "either". The honest bottom line: Skaala and Timma are complementary. Test Skaala free for 7 days alongside Timma and see if the combination covers more customer journeys.
FAQ
Timma is a Nordic booking system for salons and clinics with POS integration — it is honestly good at what it does. Skaala is an AI receptionist layer: the AI answers the phone, books appointments, and updates the CRM. For many salons, they are complementary rather than competing. Facts checked 13 May 2026.
Yes. Many salons use Timma for online booking and POS, and Skaala as the phone layer — the AI answers calls, books appointments, and passes information through. It is an honest complementary pattern, not 'either-or'.
No. You can run both in parallel. Skaala has its own booking feature if you want to consolidate, but it is not a requirement. Use whatever combination matches the business.
We have not independently verified Timma's current pricing structure as of 13 May 2026 — see timma.com for their own pricing page. Skaala Essential is 599 NOK/mo (50 minutes) and Business is 1,499 NOK/mo. Both Skaala plans include one local number per team, booking, CRM, and a 7-day trial.
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