Video: Rehabkliniken on Skaala's AI Receptionist
Watch how Rehabkliniken preserved their receptionist's voice with Skaala's AI. Customer testimonial on voice cloning.
“Our human receptionist is retiring, but her voice continues answering the phone with Skaala.”
About the customer: Rehabkliniken
Rehabkliniken uses Skaala’s AI receptionist with their retired receptionist’s cloned voice for a seamless transition that feels personal to every patient.
- Industry
- Healthcare / Physiotherapy
- Location
- Sweden
The challenge
Rehabkliniken faced a transition that many small businesses recognize: their beloved receptionist was retiring. She had been the clinic’s voice for over 15 years — patients recognized her instantly and felt at ease. Replacing her with a new person meant not just recruitment and training, but also the risk of losing the personal touch patients valued. Anders Dahlstrand, the clinic manager, wanted a solution that preserved that sense of continuity and comfort.
The Skaala solution
Together with Skaala, Rehabkliniken created something unique: they used the receptionist’s voice to train the AI agent. With Skaala’s voice cloning technology, they preserved her warm, recognizable tone. Now when patients call, they hear the same voice as always — but behind it sits an AI that handles bookings, answers questions about hours and treatments, and ensures no call is missed. The transition was seamless: many patients haven’t even noticed the difference.
The results
Rehabkliniken achieved both continuity and modernization at once. Patients are greeted by a voice they recognize and trust. Bookings are handled around the clock, including evenings when many patients prefer to call. Staff at the clinic can focus entirely on care and treatment. The retired receptionist is proud that her voice continues helping patients — even after retirement.
Results at a glance
Frequently asked questions
Can you use your own voice with Skaala?
Yes, Skaala offers voice cloning so the AI agent can sound exactly like an existing staff member. All it takes is a short voice sample.
Does it work for healthcare clinics with sensitive patient data?
Skaala handles calls professionally and complies with GDPR. Sensitive medical advice is always left to healthcare professionals, while the AI manages bookings and general questions.
How did patients react to the transition?
Many patients haven’t even noticed the difference. The familiar voice creates comfort, and calls are handled just as smoothly as before — but now around the clock.