Video: YDA Driving School on Skaala's AI Receptionist

The challenge

For Navid Qazi at YDA Driving School, every day was a balancing act. During driving lessons, answering the phone is impossible — both for safety reasons and out of respect for the student in the car. Yet potential students called at exactly those times: asking about available slots, instructor training prices, or which packages were available. Every missed call was a missed booking, and in a competitive industry, that meant lost revenue. The voicemail box filled up, but few left a message — they simply called another driving school instead.

The Skaala solution

YDA Driving School connected Skaala’s AI receptionist as their digital receptionist. When a call comes in, the AI agent answers immediately, greets callers with the school’s name, and can handle common questions about courses, pricing, and availability. It goes a step beyond a regular answering machine: in one case, the AI helped a student understand which course was right for them, sent a direct link to the instructor training course via SMS, and the student booked within minutes. All of this happened while Navid was in a driving lesson, completely unaware the phone had even rung.

The results

The results were immediate. Bookings started coming in during evenings and weekends — times when the school had previously been completely unreachable. Students were automatically guided to the right course without Navid lifting a finger. No more lost leads from missed calls. As Navid puts it: “You have to keep up with the times.” For YDA Driving School, that meant letting AI into the business — and it has paid off.

Results at a glance

Frequently asked questions