Call Forwarding Telia Mobile

To activate call forwarding on your Telia mobile, open your phone's keypad, enter **21*phonenumber# and press the call button. To deactivate call forwarding, dial ##21#. You can also manage call forwarding via the settings in your iPhone, your Android phone, or through the Mitt Telia app.

Cheat sheet: All call forwarding codes (Telia mobile)

To manage your call forwarding quickly and directly via the telecom network, use so-called USSD codes in your phone's standard keypad. Replace the word "phonenumber" with the number you want calls to be routed to (including the area code).

For call forwarding on "no answer", you can decide how many seconds it should ring before the call is diverted. You do this by adding seconds at the end (5, 10, 15, 20, 25, or 30). Example for 30 seconds: **61*phonenumber**30#.

How to set up call forwarding via your phone's menus

If you prefer not to use operator codes, you can set up call forwarding for your Telia subscription directly in your smartphone's built-in menus.

Settings for iPhone (iOS)

1. •Open the Settings app.
2. •Scroll down and tap Phone.
3. •Select Call Forwarding.
4. •Toggle the switch so it turns green.
5. •Enter the phone number you want calls forwarded to and tap back to save.

Settings for Android

1. •Open the Phone app (where you usually make your calls).
2. •Tap the three dots (Menu) in the top right corner and select Settings.
3. •Tap Calling accounts or Call settings (the exact name may vary depending on the phone manufacturer).
4. •Select Call forwarding.
5. •Choose the type of conditional forwarding you want (Always, When busy, When unanswered, When unreachable) and enter the phone number.

Important to know about call forwarding with Telia

Controlling your incoming calls is easy, but there are a few pitfalls regarding costs and technical settings that are good to know.

Costs within Sweden Forwarding a call from your Telia mobile to another Swedish number usually costs the same as a regular phone call. If you have a subscription with unlimited calls within Sweden, call forwarding is typically included and incurs no extra per-minute charges. If you forward to premium numbers or international numbers, specific traffic fees will apply.

Avoid double fees when abroad (Roaming) If you are outside the EU/EEA and have active conditional call forwarding (for example, on no answer or if busy), you risk being charged double. This is because the call is first routed to the foreign cell tower where you are located, before being sent back to Sweden. The solution is to use direct call forwarding (**21*) before you leave Sweden. That way, the call stays within the Swedish network and you avoid roaming charges.

GDPR and external answering services If you run a business and set up regular call forwarding from your Telia mobile to external parties, customer services, or automated AI solutions, your organization is responsible for ensuring the caller's personal data is handled in accordance with the GDPR. Always double-check that the systems receiving your customers' calls have secure data processing practices in place.

Frequently Asked Questions (FAQ)

Does it cost extra to forward my Telia mobile?

The cost is billed as a regular call from your mobile to the forwarded number. If you have unlimited calls within Sweden, there are no extra charges for forwarding to another Swedish landline or mobile number.

How do I remove call forwarding on Telia?

The easiest way to remove all active call forwards on your mobile is to open the phone's keypad, dial the code ##002#, and press the call button. This resets all call forwarding rules, regardless of how they were set up.

Why isn't my call forwarding working?

The most common reasons are that the number was entered in the wrong format (always include the area code), the phone lacked coverage when you sent the command, or you have a corporate subscription where the PBX or administrator has blocked local call forwarding.

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References

• •Telia Sverige (2024). "Vidarekoppling och röstbrevlåda". Support for private individuals and businesses. https://www.telia.se/privat/support/telefoni
• •Integritetsskyddsmyndigheten IMY (2024). "GDPR guidance for organisations". https://www.imy.se/en/organisations/
• •Google Cloud (2024). "Customer service AI best practices". https://cloud.google.com/contact-center/ai-platform