Call forwarding Telenor mobile

To activate call forwarding on your Telenor mobile, dial **21*PHONENUMBER# and press the call button. To disable all active call forwarding, dial ##002# and hit call. You can also handle call forwarding directly through the settings menus of the phone app on your iPhone or Android device.

Complete cheat sheet: Operator codes for Telenor mobile call forwarding

The fastest and most reliable way to manage call forwarding is via your phone's keypad using MMI codes (USSD codes). Just replace "NUMBER" in the table below with the phone number you want to forward calls to (including the area code).

Example: To forward all your calls directly to 0701234567, dial **21*0701234567# and press the call button. A confirmation message will pop up on your screen.

Step-by-step: Forwarding Telenor numbers via phone settings

If you're not a fan of secret codes, you can set up call forwarding visually via your phone's menus. This works perfectly for all Telenor consumer and business plans that aren't locked to a corporate PBX.

Settings for iPhone (iOS)

1. •Open the Settings app.
2. •Scroll down and tap on Phone.
3. •Select Call Forwarding.
4. •Toggle the switch so it turns green.
5. •Tap the Forward To field and punch in the receiving phone number (including area code).
6. •Go back one step in the menu to save. Call forwarding is now active, and a tiny phone icon with an arrow will appear at the top of your screen.

Settings for Android (e.g., Samsung)

1. •Open the Phone app (where you dial numbers for regular calls).
2. •Tap the three dots in the top right corner.
3. •Select Settings from the drop-down menu.
4. •Tap on Supplementary services, More settings, or Calling accounts (the exact name varies depending on your Android version and manufacturer).
5. •Select Call forwarding and then Voice calls.
6. •Pick the option that fits the bill: Always forward, Forward when busy, Forward when unanswered, or Forward when unreachable.
7. •Enter the phone number and tap Turn on (or Activate).

Change the call forwarding delay for unanswered calls

The default time before a call is forwarded by Telenor (for instance, to voicemail) is 20 seconds. You can extend or shorten this duration in 5-second increments, up to a maximum of 30 seconds. This requires a specific MMI code:

Dial: **61*NUMBER**TIME#

Example: To forward calls to 0701234567 after 30 seconds, dial **61*0701234567**30# and press the call button.

Business customers: Call forwarding with Telenor One Corporate PBX

For users connected to Telenor's cloud PBX (Telenor One X), call forwarding is primarily managed via the PBX's own interface, rather than your phone's built-in settings.

1. •Open the Telenor One X app on your phone, or log into the web portal.
2. •Navigate to your Profile or My settings.
3. •Select Call forwarding or Referral.
4. •Enter the target number and activate the profile. Note: The MMI codes (**21*...) often work for PBX users too, but it's highly recommended to use the app so your status is accurately reflected to colleagues in the PBX system.

Costs and rules: Good to know about Telenor mobile call forwarding

There are some crucial financial and technical limitations to keep in mind when using Telenor's network to forward your incoming calls.

Cost of call forwarding When you forward a call, you foot the bill for the leg from your mobile phone to the forwarded number. If your Telenor plan includes free calls within Sweden (like most modern plans do), forwarding to Swedish landlines and mobiles is included at no extra per-minute cost. The person calling you pays their standard rate to call your number.

Block against foreign numbers Telenor generally doesn't allow call forwarding from a Swedish mobile plan to a foreign phone number. This is a network-level security measure designed to prevent fraud and unexpectedly massive phone bills. If you try forwarding to a country code outside Sweden (like +47 or +45), the setting will be swiftly rejected with an error message.

Call forwarding while abroad (Roaming) If you're out of the country with your phone turned on, and a call gets forwarded via conditional forwarding (e.g., "when unanswered"), you might get hit with charges for both receiving a call abroad and making an outgoing call from abroad back to Sweden. To dodge these nasty roaming charges, it's highly recommended to set up a direct call forwarding (**21*) before you leave Sweden.

Call forwarding and voicemail Telenor's default setting is to forward calls to voicemail when "unanswered," "busy," or "turned off." Because of this, deleting all your call forwarding setups using the ##002# code automatically disables your voicemail, as the network no longer knows where to send those missed calls.

Frequently Asked Questions (FAQ)

How much does it cost to forward a Telenor number?

The cost matches the price of calling the receiving phone number. If your Telenor subscription includes free domestic calls within Sweden, forwarding to other Swedish mobile and landline numbers is completely free. Forwarding to premium-rate numbers will incur the standard per-minute fees for those specific services.

How do I turn off voicemail with Telenor?

To deactivate your voicemail, simply delete all active call forwarding rules. Dial ##002# on your phone's keypad and hit the call button. After that, inbound calls will just ring until the caller hangs up, without ever hitting the voicemail system.

Why isn't my call forwarding working?

The usual suspects are a typo in the destination number, an attempt to forward to a foreign number (which is blocked), or a clash with settings in a corporate PBX. Double-check that you've included the full area code and try restarting your phone after punching in the MMI code.

Can I forward SMS messages with Telenor?

Nope, mobile network call forwarding and the settings mentioned above apply exclusively to voice calls. SMS and MMS messages cannot be automatically forwarded by Telenor. They are always delivered straight to the device holding the SIM card.

How do I know if call forwarding is active?

Dial the code *#21# and press the call button. The screen will then display the current status of your direct call forwarding. On most smartphones, you'll also spot a neat little icon depicting a phone receiver with an outward-pointing arrow in the top status bar whenever direct forwarding is active.

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References

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