1. Agreement
These Terms of Service ("Terms") govern your use of Skaala's services ("Service") operated by Skaala ("us", "we", "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.
2. Service Description
Skaala provides an AI-powered virtual assistent service that handles incoming phone calls, schedules appointments, and manages customer interactions on behalf of businesses.
Our service includes but is not limited to:
- AI-powered call handling and customer interaction
- Automated appointment scheduling and calendar integration
- Call transcription and conversation summaries
- Call analytics and performance reporting
- Integration with third-party calendar and CRM systems
3. User Accounts and Responsibilities
Account Creation
To access our Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Acceptable Use
You agree not to use the Service for any unlawful purposes or in ways that could damage, disable, or impair the Service. This includes but is not limited to:
- Harassment, abuse, or harm to others
- Illegal activities or content
- Spam, phishing, or fraudulent activities
- Attempting to breach security or interfere with the Service
4. OAuth & Third-Party Integrations
OAuth Authorization
Our Service integrates with third-party services (including Google Calendar, Microsoft Outlook, and other calendar providers) through OAuth 2.0 authorization. By connecting these services, you grant us permission to access your data as specified in the authorization scope.
Data Access and Usage
We only access the minimum data necessary to provide our services. For calendar integrations, this typically includes reading your calendar availability and creating appointments. We do not access or store unnecessary personal information.
Authorization Revocation
You may revoke our access to third-party services at any time through your account settings or the respective third-party service's security settings. Revoking access may limit the functionality of our Service.
5. Payment Terms
Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as specifically stated in these Terms.
We reserve the right to change our pricing with 30 days' notice. Price changes will not affect your current billing cycle.
6. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you also agree to our Privacy Policy.
7. Limitation of Liability
To the maximum extent permitted by law, Skaala shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, or other intangible losses.
8. Termination
Either party may terminate this agreement at any time. Upon termination, your right to use the Service will cease immediately. We may terminate or suspend your account and bar access to the Service immediately, without prior notice, for any reason.
9. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved in the courts of Stockholm, Sweden.
11. Contact Information
If you have questions about these Terms of Service:
Skaala
Email: hello@skaala.ai
Website: www.skaala.ai