Quick Overview
Only what's necessary for service
Never sold, only trusted partners
Full control, GDPR compliant
Enterprise-grade encryption
1. Information We Collect
Personal Information
We collect information you provide when creating an account:
- Contact information (name, email, phone)
- Account credentials and preferences
- Business information and details
- Billing and payment information
Communication Data
When using our AI assistent service:
- Call recordings and transcriptions
- Call metadata (duration, timestamp, caller information)
- AI interaction logs and conversation summaries
- Calendar data (when integrated) for scheduling
Technical Information
We automatically collect certain technical information:
- Service usage statistics and analytics
- Device and browser information
- Log files and error reports
- Cookies and similar tracking technologies
2. How We Use Information
Service Provision
- Operating the AI assistent and handling calls
- Scheduling appointments and calendar management
- Generating call transcripts and summaries
- Providing customer support
Service Improvement
- Analyzing usage patterns to enhance features
- Training AI models for better performance (anonymized data)
- Identifying and fixing technical issues
- Developing new features and capabilities
3. OAuth & Third-Party Integrations
Calendar Integrations
When you connect calendar services (Google Calendar, Microsoft Outlook), we access only the minimum data necessary (availability, basic calendar info, and creating appointments when requested). We do not access email, contacts, or files.
- Calendar availability to prevent double bookings
- Creating new appointments when requested
- Basic calendar information (not event content)
Important: You can revoke these permissions at any time through your Google or Microsoft account settings.
4. Data Sharing
Service Providers
We share data with trusted service providers who help us operate our service:
- ElevenLabs: Voice AI processing and call handling
- Twilio: Phone services and SMS capabilities
- Stripe: Payment processing (they maintain their own privacy policy)
- Cloud Providers: Data hosting and infrastructure
We Never Sell Your Data: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
Technical Safeguards
- End-to-end encryption for data in transit and at rest
- Role-based access controls with multi-factor authentication
- Continuous security monitoring and threat detection
- Regular security audits and penetration testing
Organizational Measures
- Regular staff privacy and security training
- Data processing agreements with all service providers
- Incident response procedures for data breaches
- Privacy by design in our development processes
6. Your Rights
Under GDPR and other privacy laws, you have the following rights:
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate personal data
Right to Erasure
Request deletion of your data
Right to Data Portability
Transfer your data to another service
Right to Object
Object to certain processing activities
Right to Restrict Processing
Limit how we process your data
To exercise these rights, contact us at hello@skaala.ai
7. Contact Information
If you have questions about this Privacy Policy or our data practices:
Data Protection Officer
Email: hello@skaala.ai
Website: www.skaala.ai
We will respond to your inquiry within 72 hours.
8. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice (such as email notification).