Skaala
$29/mo
From $29/mo in the US, £25/mo in the UK, 299 SEK/NOK in Nordic markets
- AI receptionist + booking + CRM + payments in one platform
- Local phone number included — one per team on every plan
- 70+ languages supported in the same conversation
Competitor comparison
Skaala vs Lynes. The full picture.
How Skaala compares to Lynes — features, pricing, and where each one fits best.
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The short answer
Lynes (lynes.com) is a Swedish provider of cloud business telephony and UCaaS — PBX features, mobile switchboard, call handling, and integrations for SMB teams. Skaala is an AI receptionist plus operations platform with booking, CRM, Stripe payments, and one local phone number per team. For many teams the hybrid pattern — Lynes as the telephony backbone + Skaala as the AI front line on the main number — is the right fit. Last checked 13 May 2026.
Feature Comparison
What's included, what's missing, what's extra.
| Feature | Skaala | Lynes |
|---|---|---|
| AI call answering / AI-telefonsvar | Included flat 299/1499 SEK/mo (with number, booking, CRM) | 3 AI add-ons each at 996 kr/mo (per month, not per user): AI-telefonist, Personlig AI-telefonist, AI-supportagent — sold on TOP of base PBX seats |
| Cloud PBX / UCaaS | Not available | Yes — Lynes's core product |
| Mobile switchboard / Mobilväxel | Not available | Yes — Användare Mobil from 99 kr/user/mo |
| Local phone number included | 1 per team, every plan | Number quantity per seat not publicly stated |
| Languages / Language coverage | EN + SV + NO + 70+ in same call | Swedish UI + English toggle (per-language call coverage not stated) |
| Built-in booking | Included | Not native (Lynes is telephony, not booking) |
| Built-in CRM | Yes — with contact scoring | Integrations: HubSpot, Upsales, Lime CRM, Zoho |
| Stripe payments | Included | Not offered (no payment integrations) |
| Sales-call blocking / VIP whitelisting | Custom transfer rules | Personlig AI-telefonist (996 kr/mo) explicitly markets this |
| Client apps | Web dashboard only | Windows + macOS + Linux + iOS + Android |
| Trial / Prøveperiode | 7-day trial (payment method at signup) | Not publicly stated; sales-quoted onboarding |
| Apples-to-apples (AI receptionist functionality) | 1,499 SEK/mo flat (Business — includes phone, AI, CRM, booking, Stripe) | 159 SEK/user Pro + 996 SEK/mo AI-telefonist = 1,155 SEK/mo for 1 user (no built-in booking or CRM) |
| Hybrid use (Lynes PBX + Skaala AI front line) | Recommended for teams already on Lynes | Common via call forwarding to Skaala number |
Pricing and what's included
Two different ways to handle customer calls and intake — compare what you actually get for the monthly cost.
Lynes
Lynes
Swedish cloud PBX/UCaaS — complements an AI receptionist
Public pricing snapshot
- Lynes (lynes.io/priser, verified 15 May 2026; canonical domain is .io, not .com).
- Base PBX per user/mo: Användare Mobil 99/129 kr, Användare Pro 159/189 kr, Contact Center-Agent 299/499 kr.
- AI bolt-ons (each 996 kr/mo, per month NOT per user): AI-telefonist (answers, informs, transfers, takes messages), Personlig AI-telefonist (sales-call blocking + VIP whitelisting), AI-supportagent (support workflows).
- Native integrations: HubSpot, Microsoft Teams, Upsales, Lime CRM, Zoho, Microsoft 365, SMS groups, Google Workspace.
- No booking or payment integrations.
Sources and full assumptions are listed below.
Sources checked
Last verified: 2026-05-15
Lynes publishes pricing at lynes.io/priser (verified 15 May 2026; canonical domain is .io not .com). Base PBX per user/mo: Användare Mobil 99/129 kr, Användare Pro 159/189 kr, Contact Center-Agent 299/499 kr. AI add-ons (996 kr/mo each, per month — NOT per user): AI-telefonist (answers, informs, transfers, takes messages), Personlig AI-telefonist (blocks sales calls, lets important callers through), AI-supportagent (for support workflows). Native integrations: HubSpot, Microsoft Teams, Upsales, Lime CRM, Zoho, Microsoft 365, SMS groups, Google Workspace. No booking or payment integrations. Client apps: Windows, macOS, Linux, iOS, Android. UI: Swedish + English toggle. Skaala Essential is 299 NOK/mo (50 minutes including AI phone answering + local number) and Business is 1,499 NOK/mo. Apples-to-apples: for 1 user, Lynes Pro 159 + AI-telefonist 996 = 1,155 NOK/mo, cheaper than Skaala Business 1,499 — but Lynes lacks built-in booking, CRM, and Stripe payments. For teams already on Lynes PBX, the Lynes + Skaala hybrid (call forwarding) is a legitimate alternative to their 996 kr AI add-on.
Where Skaala is a sensible choice
What you actually get beyond Lynes.
Different categories that often combine
Lynes (lynes.com) is a Swedish provider of cloud business telephony and UCaaS — PBX, mobile switchboard, and integrations. Skaala is an AI receptionist that answers inbound 24/7. Many teams run Skaala in front of a Lynes backbone. Last checked 13 May 2026.
Skaala solves inbound, Lynes solves telephony
If the main need is catching inbound calls, booking, and updating CRM 24/7, Skaala is the right fit. If the main need is internal telephony and mobile switchboard, Lynes is the right fit.
The hybrid model is often correct
Lynes as the backbone for internal telephony, Skaala in front as the AI receptionist on the main number. You do not need to replace Lynes to win inbound coverage.
Included local number + 7-day trial
Skaala Essential (299 NOK/mo) and Business (1,499 NOK/mo) both include one local number per team. 7-day trial, no lock-in. Lynes' current pricing model — see lynes.com as of 13 May 2026.
Deep dive
Skaala vs Lynes — how to compare the two
Lynes and Skaala answer different questions. Lynes (lynes.com) is a Swedish provider of cloud business telephony and UCaaS with PBX features, mobile switchboard, and integrations for SMB teams. Skaala is a fully AI-driven receptionist plus integrated operations platform: the AI agent answers, books, updates CRM, handles Stripe payments, and syncs with Google Calendar and Outlook — in English, Swedish, Norwegian, and 70+ other languages. Both are serious choices. Last checked 13 May 2026.
We have not independently verified Lynes' current pricing structure as of 13 May 2026 — see lynes.com for their own pricing page. Skaala Essential is 299 NOK/mo (50 minutes) and Business is 1,499 NOK/mo. Both Skaala plans include one local number per team, booking, CRM, Stripe payments, calendar sync, and a 7-day trial.
The hybrid pattern is often the right one. Keep Lynes as the telephony backbone for internal switchboard and mobile; put Skaala in front on the main number as the AI front line (forward on first ring or after X seconds without answer). You do not have to replace Lynes to win inbound coverage.
Honest bottom line: Lynes is the right choice for teams that need the full telephony stack with mobile switchboard and PBX features. Skaala is the right choice for SMBs that want a focused AI receptionist with booking, CRM, and Stripe payments in the same product. Test both — Skaala has a 7-day trial. Last checked 13 May 2026.
FAQ
Frequently Asked Questions
What is the difference between Skaala and Lynes?
Lynes is a Swedish provider of cloud business telephony (UCaaS) — PBX, mobile switchboard, and integrations. Skaala is an AI receptionist plus operations platform with booking, CRM, Stripe payments, and one local phone number per team. Both are legitimate — pick based on whether you need the full telephony stack or a focused AI front line. Checked 13 May 2026.
Can I use Skaala together with Lynes?
Yes. A common hybrid pattern: keep Lynes as the telephony backbone for internal switchboard and mobile, and let Skaala be the AI front line on the main number (forward on first ring or after X seconds without answer). You do not have to replace Lynes to win inbound coverage.
When does Lynes fit better?
If the main need is internal telephony, mobile switchboard, and business phone features, Lynes is an honest fit. If the main need is to never miss inbound calls with booking and CRM in the same product, Skaala is the focused choice.
Last updated:
See also
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