Skaala
$29/mo
From $29/mo in the US, £25/mo in the UK, 299 SEK/NOK in Nordic markets
- AI receptionist + booking + CRM + payments in one platform
- Local phone number included — one per team on every plan
- 70+ languages supported in the same conversation
Competitor comparison
Skaala vs Telia Växel. The full picture.
How Skaala compares to Telia Växel — features, pricing, and where each one fits best.
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The short answer
Telia Växel / Smart Connect (telia.se) is a major Swedish enterprise-focused cloud PBX from Telia with Microsoft Teams integration and advanced call management. That is an honest strength for organisations with an IT department and Teams integration needs. Skaala is an AI receptionist layer: the AI answers the phone, books appointments, updates CRM, and can run Stripe payments. For larger teams they are often used together — Telia as the telephony backbone, Skaala as the AI front line.
Feature Comparison
What's included, what's missing, what's extra.
| Feature | Skaala | Telia Växel |
|---|---|---|
| AI-telefonsvar / AI call answering | Included | Se telia.se |
| Enterprise UCaaS / PBX + Teams | Not available | Included |
| Lokalt telefonnummer inkludert | 1 per team, alle planer | Se telia.se |
| Microsoft Teams-integrasjon | Not available | Included |
| Innebygd booking / Built-in booking | Included | Not available |
| Innebygd CRM / Built-in CRM | Included | Via integrasjoner |
| Stripe-betalinger / Stripe payments | Included | Not available |
| Mobil/PC-softphone-app | Not available | Included |
| Svensk + norsk + engelsk + 70+ språk | Included | Se telia.se |
| Hybridbruk Telia + Skaala | Anbefalt for større team | Vanlig kombinasjon |
| Startpris / Starting price | 299 SEK/mnd (Essential) | Basic 89 kr/användare/mnd (Smart Connect) |
Pricing and what's included
Two different ways to handle customer calls and intake — compare what you actually get for the monthly cost.
Telia Växel
Telia Växel
Enterprise PBX from Telia with Smart Connect — complements an AI receptionist
Public pricing snapshot
- Telia Smart Connect — Basic 89 kr/användare/mån, Professional 118 kr/användare/mån, Custom on quote.
- Add-ons: base user 49 kr, function numbers 99 kr, extra user numbers 39 kr, softphone 29 kr.
- One-time startup support 899 kr.
- Touchpoint (legacy) is no longer sold to new customers.
- No AI receptionist included in Smart Connect today.
Sources and full assumptions are listed below.
Sources checked
Last verified: 2026-05-15
Telia Smart Connect (telia.se/foretag/it/touchpoint, verified 15 May 2026) is priced per user with two published tiers: Basic at 89 kr/user/mo (call control, routing to colleague/voicemail) and Professional at 118 kr/user/mo (adds local-number choice and welcome message). Custom tier on quote. Add-ons include base user 49 kr, function numbers 99 kr, extra user numbers 39 kr, softphone 29 kr per month, and a one-time startup support fee of 899 kr. Touchpoint (legacy product) is no longer sold to new customers. Smart Connect today has NO AI receptionist built in — standard PBX functions only (IVR, call queues, routing, voicemail, recording). Skaala Essential is 299 NOK/mo (50 minutes) and Business is 1,499 NOK/mo; both plans include one local number per team plus the AI receptionist, booking, CRM, and Stripe payments. For larger organisations the Telia + Skaala hybrid is an honest pattern.
Where Skaala is a sensible choice
What you actually get beyond Telia Växel.
AI receptionist layer, not a PBX replacement
Telia Växel / Smart Connect is a major Swedish enterprise-focused cloud PBX from Telia with Microsoft Teams integration. Skaala is the AI receptionist layer in front of the phone. For larger teams they are often used together — Telia as the UC backbone, Skaala as the AI front line.
Hybrid pattern is common
Telia Smart Connect forwards inbound customer calls to Skaala's number (first ring or after X seconds without answer). The AI answers, books, and hands back to the right team in the Telia/Teams environment. Both products keep their strengths.
Local number included
Both Skaala plans include one local phone number per team. Useful for a separate AI front line alongside the main telephony environment.
Booking, CRM, and payments in one product
Skaala includes booking, CRM, and Stripe payments. Telia is focused on enterprise UC/PBX and Teams; for internal enterprise telephony it is the right choice. Terms and pricing — see telia.se as of 13 May 2026.
Deep dive
Skaala vs Telia Växel — how to compare the two
Telia Växel / Smart Connect and Skaala are two different categories that are often used together. Telia Smart Connect (telia.se) is a major Swedish enterprise-focused cloud PBX from Telia with Microsoft Teams integration and advanced call management. That is an honest strength for organisations with an IT department. Skaala is an AI receptionist layer: the AI answers the phone, books appointments, updates CRM, and can run Stripe payments — in English, Swedish, Norwegian, and 70+ other languages. Last checked 13 May 2026.
The hybrid pattern is often the right one for larger teams. Keep Telia Smart Connect as the UC backbone for internal telephony, Teams meetings, and call groups; put Skaala in front on the main number as the AI front line (forward on first ring or after X seconds without answer). Skaala Essential is 299 NOK/mo (50 minutes) and Business is 1,499 NOK/mo; both plans include one local number per team, booking, CRM, Stripe payments, calendar sync, and a 7-day trial.
Who fits Telia Smart Connect alone? Organisations with an IT department, wide Microsoft Teams usage, and a need for deep enterprise PBX (extensions, call groups, integrations to business systems). Who fits Skaala (with or without Telia)? Businesses that want (a) 24/7 inbound coverage, (b) booking, CRM, and Stripe payments in the same product, (c) languages beyond Swedish.
Honest bottom line: the categories do not compete. Telia is a Swedish telecom giant; Skaala is the AI receptionist layer. Skaala has a 7-day trial. Last checked 13 May 2026.
FAQ
Frequently Asked Questions
What is the difference between Skaala and Telia Växel?
Telia Växel / Smart Connect is a major Swedish enterprise-focused cloud PBX from Telia with Microsoft Teams integration — an honest strength for organisations with an IT department. Skaala is the AI receptionist layer that answers the phone, books appointments, and updates CRM. They are different categories and are often used together. Facts checked 13 May 2026.
Can I use Skaala together with Telia Växel?
Yes. A common hybrid pattern for larger teams: keep Telia Smart Connect as the UC backbone for internal telephony and Teams, and let Skaala be the AI front line on the main number (forward on first ring or after X seconds without answer). The AI answers, books, and hands back to the right team in the Telia environment. Both products keep their strengths.
When does Telia Smart Connect fit alone?
If the organisation has an IT department, runs Microsoft Teams widely, and needs deep enterprise PBX functionality (extensions, call groups, integrations to business systems), Telia Smart Connect is an honest fit. Skaala complements well when 24/7 inbound coverage becomes a priority.
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See also
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